Sev Necati worked in
partnership with The Welcome People to deliver awareness and avoidance training
to their street ambassadors.
Staff learned to
become more aware, evaluate and diffuse situations that they may come across
whilst working alone, on the street and inside a shop, in one of the busiest
and most prestige places in London, the West End!
Staff can find
themselves working late / early hours, in very busy places, in addition to
working with vulnerable groups and environments that may make them exposed to
conflict. Staff were able to ask
questions about their own personal fears they may have in and outside of the
workplace. They took part in a practical
exercises where what they had learnt in theory they could see and use in
reality.
Some Staff Comments:
“Very Exhaustive, it covered multiple situations.”
“I haven’t done any previous conflict resolution training. I will keep positive with the customer.”
“I enjoyed everything the way it was delivered.”
“I liked all the tools given to deal with difficult customers.”
The Welcome People provides tailored visitor welcome
and street management services to some of the UK’s best known
destinations. Whether it’s directing
visitors to the hippest new restaurant, the world’s biggest toy shop or
reporting a failed street light, the street ambassadors offer a warm welcome,
local knowledge and care of the local environment.
If you are looking for solutions and
packages that are tailor made, meet the needs of your staff and management and
resolve your problems, as well as being engaging, interactive and fun, but also
informative and educational then please contact us.
