The Welcome People works with Sev Necati Training

Sev Necati worked in partnership with The Welcome People to deliver awareness and avoidance training to their street ambassadors.

Staff learned to become more aware, evaluate and diffuse situations that they may come across whilst working alone, on the street and inside a shop, in one of the busiest and most prestige places in London, the West End!

Staff can find themselves working late / early hours, in very busy places, in addition to working with vulnerable groups and environments that may make them exposed to conflict.  Staff were able to ask questions about their own personal fears they may have in and outside of the workplace.  They took part in a practical exercises where what they had learnt in theory they could see and use in reality.

Some Staff Comments:

“Very Exhaustive, it covered multiple situations.”

“I haven’t done any previous conflict resolution training.  I will keep positive with the customer.”

“I enjoyed everything the way it was delivered.”

“I liked all the tools given to deal with difficult customers.”

The Welcome People provides tailored visitor welcome and street management services to some of the UK’s best known destinations.  Whether it’s directing visitors to the hippest new restaurant, the world’s biggest toy shop or reporting a failed street light, the street ambassadors offer a warm welcome, local knowledge and care of the local environment.

If you are looking for solutions and packages that are tailor made, meet the needs of your staff and management and resolve your problems, as well as being engaging, interactive and fun, but also informative and educational then please contact us.